I am seeking services, How do I get Help?
About the Mobile Crisis Unit
Available 7 days a week, 24-hours a day
The Mobile Crisis Unit assesses and provides necessary services to a person who may be experiencing acute symptoms of mental illness (including co-occurring substance abuse) or issues related to intellectual and developmental disability that places them at risk of harm to themselves or others, at risk of neglecting their basic needs, or places them at risk of incarceration, or hospitalization. Mobile Crisis Unit services are available 24 hours a day, 7 days a week, and are provided in the person’s environment or any other locale where the crisis occurs. Persons may be self- referred or referred by law enforcement, schools, other medical facilities, or other natural supports. The team serves both adults and children. The Mobile Crisis Unit will respond to any location in the county and conduct a face-to-face assessment once safety has been established, which may include the cooperation of law enforcement. Response time once the team is contacted is within two hours. The team will stabilize the crisis if possible and has the capability of referral to a group home bed, homeless shelters, and other immediate resources that may be indicated.
About the ACCESS System
The Region 10 PIHP ACCESS System is designed to provide a coordinated and effective method to respond to the mental health needs of individuals who are experiencing severe emotional difficulties, a intellectual/ developmental disability, or a co-occurring substance use disorder. The ACCESS Customer Services Team is dedicated to providing exceptional and immediate service. Individuals who meet the criteria for treatment are referred for a face-to-face comprehensive assessment to determine needs and to start to the Person Centered Planning process. The services you receive are based on your individual needs and concerns. Recovery is achieved through education, information sharing, advocacy and support.
The Customer Service Handbook
When you call
- We will ask you some questions about your health needs, insurance status, family history, medications and substance use.
- We will let you know if you are eligible for public services for mental health and/or substance use disorders. If you are eligible, you will be given an appointment with a health care professional.
- If you are not eligible, we will refer you to someone who can help you.